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Privacy policy

Effective date : October 8 2026.

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Synergie Gestion PM inc. (“Synergie Gestion PM,” “we” or “us”) supports organizations in matters where confidentiality is a given. We apply the same standard to the information you entrust to us through our website.

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This Policy explains, in plain language, what information we collect, why we collect it, how we protect it and what your rights are. It complies with Quebec’s Act respecting the protection of personal information in the private sector.

1. Scope

This Policy applies to personal information collected through synergiegestionpm.com (the “Site”) and during exchanges with people who contact us after visiting the Site.

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Information handled in the course of an engagement, such as information about a client organization’s staff or psychometric assessment results, is not covered by this Policy. It is governed by the engagement agreement entered into with the client organization and by our internal rules on the protection of personal information.

2. Person in charge of the protection of personal information

Patricia Michaud, organizational strategist and principal of Synergie Gestion PM inc., is the person in charge of the protection of personal information. She oversees the application of this Policy and responds to any question, request or complaint about it.

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Email: pmichaud@synergiegestionpm.com
Candiac, Quebec

3. Information we collect

We collect only the information needed for the purposes described in this Policy.

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Information you provide

 

When you fill out the contact form or write to us, we collect:

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  • your first and last name;

  • your email address;

  • the name of the organization you work for;

  • the content of your message.

 

Information collected automatically

 

When you browse the Site, certain technical information is collected through cookies: IP address, device and browser type, pages viewed, date and time of your visit, and referring site. This information is used to operate and secure the Site and, with your consent, to compile visitor statistics.

 

Information we do not collect

 

The Site has no user accounts, online payments or subscriptions. We do not ask for any sensitive information through the Site. We also ask that you not use the contact form to send health information, details drawn from employee files, or information about an ongoing complaint or dispute.

4. How we use your information

We use your information to:

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  • respond to your request for information;

  • schedule a meeting and, where applicable, prepare a service proposal;

  • ensure the proper operation and security of the Site;

  • understand, in aggregate, how the Site is used so we can improve it;

  • comply with our legal obligations.

 

We do not sell or rent your personal information. We do not use it for advertising profiling, and we do not add you to any mailing list.

 

No decision about you is made based solely on the automated processing of your information.

5. Consent

By sending us your information through the contact form, you consent to our using it to respond to and follow up on your request. Non-essential cookies are enabled only with your consent, which you give through the cookie banner.

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You may withdraw your consent at any time by writing to the person in charge of the protection of personal information. If we wish to use your information for a purpose other than those described in this Policy, we will ask for your consent first.

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The Site is intended for professionals and organizations. It is not directed at persons under 14 years of age, and we do not knowingly collect information about them.

6. Cookies

A cookie is a small file stored on your device when you visit a website. The Site uses two categories of cookies.

 

Essential cookies

 

Set by the Wix platform, these cookies support the operation, stability and security of the Site, including fraud detection. They cannot be disabled from the Site. Their lifespan ranges from the end of your session to 12 months.

 

Analytics cookies

 

These cookies measure Site traffic (number of visits, pages viewed, where visitors come from) using Wix Analytics. They are disabled by default and are enabled only if you accept them.

 

Managing your preferences

 

On your first visit, a banner allows you to accept or decline non-essential cookies. You can change your choice at any time using the “Cookie Preferences” link at the bottom of each page or through your browser settings. Declining non-essential cookies has no effect on your browsing experience.

7. Disclosure to third parties

We disclose your information only to the service providers that allow us to operate the Site and respond to you, and only to the extent necessary:

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  • Wix.com Ltd., for Site hosting, the contact form and visitor statistics;

  • Microsoft, through Microsoft 365, for our business email.

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These service providers are required to protect your information and may use it only for the purpose of the services they provide to us. We may also disclose information where required or permitted by law.

8. Storage outside Quebec

Wix.com Ltd. is based in Israel and stores information in data centres located in the United States and Ireland, among other places. Your information may therefore be stored outside Quebec and be subject to the laws of those jurisdictions.

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Before entrusting information to a service provider located outside Quebec, we assess whether the information will receive adequate protection, as required by law.

9. Retention

We retain your information only as long as necessary for the purposes for which it was collected:

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  • messages received through the contact form or by email that do not lead to an engagement are kept for no more than 24 months after our last exchange;

  • information related to an engagement is kept in accordance with the terms of the applicable agreement and our legal obligations, including tax requirements;

  • traffic data is retained according to the Wix platform’s settings and used in aggregate form.

 

At the end of these periods, the information is securely destroyed or anonymized.

10. Security

We take reasonable measures to protect your information against loss, theft and unauthorized access, including an encrypted connection (HTTPS), access restricted to the person in charge of the protection of personal information, two-factor authentication on the accounts used, and password-protected devices.

 

No transmission over the Internet is completely secure. For this reason, we recommend that you not send sensitive information through the contact form.

11. Your rights

At any time, you may:

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  • request access to the personal information we hold about you;

  • request that it be corrected if it is inaccurate, incomplete or equivocal;

  • withdraw your consent to its use;

  • request that it be deleted once it is no longer needed;

  • request that it be communicated to you, or to a person you designate, in a structured, commonly used technological format;

  • request that we stop disseminating information about you, in the cases provided for by law.

 

To exercise these rights, write to the person in charge of the protection of personal information. We may need to verify your identity before acting on your request. We will respond within 30 days, free of charge.

12. Confidentiality incidents

If a confidentiality incident presents a risk of serious injury, we will promptly notify the persons concerned and the Commission d’accès à l’information du Québec, and take the necessary measures to limit its consequences.

13. Links to other sites

The Site contains links to external platforms, including LinkedIn. This Policy no longer applies once you leave the Site. We encourage you to review the privacy policies of those platforms.

14. Changes to this policy

We may amend this Policy to reflect changes to the Site, our practices or the legal framework. The version in effect is published on this page, along with its effective date. If a change affects how your information is used, we will inform you through a notice on the Site.

15. Language

This Policy is available in French and English. In the event of any discrepancy, the French version prevails.

16. Questions and complaints

If you have any questions or complaints about the protection of your personal information, please write to Patricia Michaud, person in charge of the protection of personal information, at pmichaud@synergiegestionpm.com. We will handle your complaint diligently and let you know our response.

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If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.

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